Shipping policy
At Falcon Restaurant Supply, we provide information about shipping methods, costs, and responsibilities to help customers plan for equipment delivery. This page outlines standard shipping procedures for both small and large commercial equipment.
Shipping Rates
Shipping costs are calculated based on item size, weight, and delivery location. Many items qualify for flat-rate shipping determined by total shipment weight and freight requirements. Shipping charges are displayed at checkout whenever possible.
For oversized or freight items, shipping costs may be quoted separately after checkout. If applicable, our team will contact you with details before processing your order.
Expedited Shipping
Expedited shipping is available for select items at an additional cost. Availability and pricing vary by product and destination. Customers should contact us prior to ordering if faster delivery is needed.
Local Delivery
Local delivery is available for a fee on eligible items within our service area. Delivery pricing is based on distance, order size, and equipment requirements. Customers should contact us to confirm availability and schedule delivery.
Local Pickup
Free local pickup is available for in-stock items. Once your order is ready, you will receive instructions. A valid photo ID and order confirmation are required at pickup.
Order Processing & Transit Times
Orders are typically processed within 1–2 business days. Transit times vary by shipping method, carrier, and destination, and are estimates only. Expedited shipping options may provide faster delivery.
Handling Time: 1-2 business days (Mon-Fri)
Transit Time: 3-7 business days for freight (estimate based on average, transit time varies depending on customer location)
Order Cutoff: To ensure timely processing and shipping, all orders must be placed before 2:00 PM CST to be processed the same day. Orders received after 2:00 PM CST will be processed on the next business day. Orders placed on weekends or holidays will be processed on the next business day. Please note that shipping timelines are calculated from the date your order is processed, not the date it is placed.
Shipping Restrictions
Some items may have shipping limitations due to size, weight, or carrier requirements. Unless otherwise stated, Falcon Restaurant Supply ships only within the continental United States.
Heavy Equipment & Palletizing Fees
Orders requiring palletization for safe freight transport incur a standard $50 handling fee (or $80 for oversized pallets), which will be disclosed during the quoting process.
Delivery Responsibilities
Customers are responsible for ensuring delivery access for freight shipments, including liftgate needs or any special handling requirements. Additional fees resulting from delivery obstacles may be billed to the customer.
Equipment should be inspected upon arrival. Any damage occurring during transit should be reported to the carrier. Falcon Restaurant Supply is available to assist with documentation or questions, but the carrier handles claims for freight damage.
Questions?
If you have questions regarding shipping options, costs, or delivery requirements, please contact us before placing your order:
Call Us: +1 217-679-2987
Email Us: ContactUs@FalconRestaurantSupply.com