At Falcon Restaurant Supply, we stand behind the quality of the equipment we sell!

All New equipment comes with Factory Warranties, and we offer a 30-day warranty on all Used equipment (unless otherwise noted), giving you peace of mind that the equipment will perform as expected.

Our Commitment to Quality

You’ll notice that we carry very little Used, cheap, imported equipment. Over the years, we’ve found that these products do not deliver the long-term value our customers deserve. Instead, we focus on building an inventory of high-quality, U.S.-made equipment whenever possible.

Our standard warranty covers the following:

• Parts: If any defects in materials or workmanship arise during the warranty period, we will provide replacement parts at no cost.
• Labor and Travel: Labor will be covered for items brought back to one of our stores for service.   

IMPORTANT - For equipment that is more than 20 miles from our store and cannot be brought into our store for service, our warranty covers PARTS ONLY.  

For all Used refrigerated items (such as refrigerators, freezers, and coolers), it is required that they are delivered and installed by our team for the warranty to be valid. This ensures proper installation and setup, which is critical for the safe and efficient operation of refrigeration equipment.

• Standard Delivery Fees: These will apply for any delivery and installation services related to refrigerated equipment.
• Self-Transport Option: If you prefer to transport the equipment yourself, we will gladly demonstrate that the equipment is functioning properly before you leave the showroom. However, please be advised that we cannot be responsible for any damage that may occur once the equipment leaves our premises.

Transportation can be particularly hard on equipment, especially when the correct moving equipment and techniques are not used. Moving heavy or sensitive equipment without proper care can cause damage that may not be immediately visible but could affect performance over time.

The warranty does not cover:

• Damage due to improper installation or misuse: If the equipment is installed or used in a manner that is not in accordance with the manufacturer's instructions, the warranty may be void.
• Normal wear and tear: This warranty does not cover parts that naturally wear out over time, such as gaskets, seals, filters, etc.
• Consumables: Items such as light bulbs, fuses, and other consumable parts are not covered by the warranty.
• Accidental or environmental damage: Any damage caused by accidents, fire, flood, power surges, or environmental factors (such as extreme temperatures or humidity) is not covered.

If you encounter any issues with your equipment within the 30-day warranty period, please contact us immediately to initiate a warranty claim:

Contact our customer service team via:

• Phone: 217-679-2987
• Email: contactus@falconrestaurantsupply.com.

Provide the following details:

• The serial number and model of the equipment
• A description of the issue
• Proof of purchase or order number

Our team will assess the situation and advise you on the next steps. If your equipment needs to be serviced, we will either:

• Arrange for service at our store or,
• Provide instructions for service at your location, if applicable.

• Extended Warranties: In some cases, we may offer extended warranties or service plans for an additional fee. Please inquire at the time of purchase if you're interested in learning more about these options.
• Warranty Transferability: Our warranties are non-transferable and apply only to the original purchaser of the equipment.

Except for the express warranty stated above, Falcon Restaurant Supply is not liable for any indirect, incidental, or consequential damages resulting from the use or inability to use any equipment purchased from us. This includes but is not limited to loss of revenue, business interruption, or equipment downtime.

We reserve the right to modify or update the warranty terms at any time. Any changes will be reflected on our website and will apply to future purchases made after the update.