Warranty Policy

At Falcon Restaurant Supply, we provide information about warranty coverage for new and used commercial equipment. The following outlines standard warranty terms, limitations, and procedures.

New equipment is covered by the manufacturer’s factory warranty.

Terms vary by manufacturer and are provided at the time of purchase. Some manufacturers offer purchase of extended warranty. See product details or contact us for additional informaiton.

Unless otherwise noted, all used equipment comes with a 30-day limited warranty covering basic operational functionality. The warranty applies to defects in materials or workmanship that arise during this period.

• Parts: Replacement parts for covered defects will be provided at no additional cost.
• Labor: Labor coverage applies for service performed at one of our locations.

Important: For equipment located more than 20 miles from our store and unable to be brought in for service, the warranty covers parts only.

Used refrigeration equipment (refrigerators, freezers, coolers) must be delivered and installed by our team for the warranty to remain valid. This ensures proper setup for safe and efficient operation.

• Standard Delivery Fees: Apply for delivery and installation services
• Self-Transport Option: Customers may transport equipment themselves. Before leaving our facility, we can demonstrate that the equipment is operating properly. Once equipment leaves our facility, we cannot be responsible for transit-related damage.

Transportation of heavy or sensitive equipment without proper techniques can cause damage that may not be immediately visible but could affect performance.

The warranty does not cover:

• Damage due to improper installation or misuse
• Normal wear and tear (gaskets, seals, filters, etc.)
• Consumable parts (light bulbs, fuses, etc.)
• Accidental or environmental damage (fire, flood, power surges, extreme temperatures)

If issues arise within the warranty period:

1. Contact us promptly team via:

• Phone: 217-679-2987
• Email: contactus@falconrestaurantsupply.com.

2. Provide the following details:

• The serial number and model of the equipment
• A description of the issue
• Proof of purchase or order number

Our team will assess the situation and provide instructions for service, either at our location or, when applicable, at your site.

• Extended Warranties: Available in select cases for an additional fee; inquire at purchase
• Non-Transferable: Warranties apply only to the original purchaser

Except for the express warranty stated above, Falcon Restaurant Supply is not liable for any indirect, incidental, or consequential damages resulting from the use or inability to use any equipment purchased from us. This includes but is not limited to loss of revenue, business interruption, or equipment downtime.

We may modify or update warranty terms at any time. Changes will be reflected on this page and apply to future purchases.