Frequently Asked Questions
Welcome to Falcon Restaurant Supply’s FAQ page. Here, you’ll find answers to the most common questions about buying new and used commercial kitchen equipment, including shipping, warranties, returns, and setup. Whether you’re a restaurant owner, caterer, or foodservice operator, our goal is to help you make informed decisions and get the equipment you need quickly and confidently. Browse our FAQs to learn more about purchasing, shipping, and maintaining high-quality commercial kitchen equipment.
Used Equipment Condition
What condition is your used equipment in?
What condition is your used equipment in?
All used equipment is inspected before being listed for sale. Most items are professionally cleaned and tested to ensure they are in working condition. Because these are pre-owned products, cosmetic wear such as scratches, dents, or discoloration may be present. Please refer to specific product listings for details about item condition.
Do you test used equipment before selling it?
Do you test used equipment before selling it?
Yes, each item is inspected prior to being listed for sale. Whenever applicable, our team tests equipment to confirm it powers on and functions properly. Product listings will often include notes about condition, testing, and any known issues.
Will the equipment look exactly like the photos?
Will the equipment look exactly like the photos?
Photos on our website are typically of the actual item being sold. However, lighting and minor cosmetic variations may appear different in person. Occasionally, we may use a representative image for products which we have large quantities in stock. If this is the case, it will be documented in the product description. If you have any questions about product details or condition, please give us a call.
Do used items come with accessories or additional parts?
Do used items come with accessories or additional parts?
Used equipment is sold as shown in the product photos and description. If accessories, racks, or attachments are included, they will be photographed and listed in the product details.
Orders & Availability
How do I place an order?
How do I place an order?
You can place an order directly through our website at any time. Simply add the product to your cart and follow the checkout process. If you prefer to order by phone or have questions about a specific item, our team is happy to assist.
Do you offer bulk or multi-item discounts?
Do you offer bulk or multi-item discounts?
Yes. If you’re purchasing multiple pieces of equipment or outfitting an entire kitchen, please contact us for a custom quote. We regularly work with restaurants, schools, churches, and foodservice operators on larger orders.
Is the equipment listed on your website actually in stock?
Is the equipment listed on your website actually in stock?
Most equipment listed on our website is in stock and available for purchase. Because we sell used equipment that may only have one unit available, inventory can change quickly. If an item becomes unavailable, our team will contact you promptly to discuss alternatives or a refund.
Can I view items in person before buying?
Can I view items in person before buying?
Yes, we offer two showroom locations for customers to browse in stock equipment prior to purchase. If you are looking for a specific item, give us a call and we can confirm availability and location.
How can I track my order?
How can I track my order?
After your order ships, you will receive a tracking number via email. This number allows you to see real-time updates for your package. Please check your spam or promotions folder if you don’t see it within 24 hours of shipping.
More information can be found on our Track Your Order page.
Returns, Warranty & Support
Can I return new equipment?
Can I return new equipment?
Yes. New, unopened items may be returned within 14 days of purchase if they meet the following conditions:
- The item is unused
- It remains in original packaging
- It is in resellable condition
Customers are responsible for return shipping costs, and original shipping charges are non-refundable.
Can I return used equipment?
Can I return used equipment?
Used equipment returns are limited and evaluated on a case-by-case basis.
Important details:
- Issues must be reported within 30 days of receipt
- Equipment must be returned in the same condition it was received
- The return must follow Falcon’s freight return instructions
- A restocking fee (typically 20%) may apply
Approved returns for used equipment are issued as store credit valid for 12 months.
Do your products come with a warranty?
Do your products come with a warranty?
Yes. Warranty coverage depends on whether the item is new or used.
- New equipment is covered by the manufacturer’s factory warranty. Warranty terms vary by brand and product.
- Used equipment includes a 30-day limited warranty covering basic operational functionality, unless otherwise noted.
If you have questions about warranty coverage on a specific item, please contact our team before purchasing.
What does the 30-day warranty on used equipment cover?
What does the 30-day warranty on used equipment cover?
Our 30-day limited warranty on used equipment covers defects in basic operational functionality.
If a covered defect occurs within the warranty period:
- Replacement parts for the defect will be provided at no additional cost
- Labor coverage applies for service performed at one of our locations
Customers outside our 20-mile service radius are responsible for labor costs, but replacement parts are still covered.
How can I contact Falcon Restaurant Supply for support?
How can I contact Falcon Restaurant Supply for support?
If you have questions about equipment, an order, shipping, or warranty coverage, our team is happy to help.
You can contact Falcon Restaurant Supply by:
- Phone: +1 217-679-2987
- Email: ContactUs@FalconRestaurantSupply.com
When contacting us about an order, please include your order number, equipment model, and a description of the issue so we can assist you as quickly as possible.
Do you provide repair or technical service?
Do you provide repair or technical service?
Falcon Restaurant Supply does not provide ongoing repair or technical service for equipment outside of applicable warranty coverage.
If you experience an issue within the 30-day used equipment warranty period, please contact us and our team will review the situation and provide guidance.
For installation, repairs, or maintenance, we recommend working with a qualified commercial kitchen technician in your area.
Shipping & Tracking
Do you ship nationwide?
Do you ship nationwide?
Yes. Falcon Restaurant Supply ships commercial kitchen equipment to businesses across the United States.
How is equipment shipped?
How is equipment shipped?
Most equipment ships via freight carriers due to size and weight. Smaller items may ship via standard parcel carriers such as UPS or FedEx.
How long does shipping take?
How long does shipping take?
Orders are typically processed within 1–2 business days (Monday–Friday).
Once shipped, freight deliveries generally arrive within 3–7 business days, depending on the destination and carrier schedules. These transit times are estimates and may vary based on location and freight logistics.
Can I pick up equipment in person?
Can I pick up equipment in person?
Yes. Local pickup may be available for customers who want to collect equipment directly from our warehouse. Please contact us in advance to schedule a pickup appointment.
Used Restaurant Equipment FAQs
Is used restaurant equipment worth buying?
Is used restaurant equipment worth buying?
Used restaurant equipment can be an excellent investment when purchased from a reputable supplier. Commercial kitchen equipment is designed for heavy daily use, so many pieces continue to perform well even after years of operation.
For restaurant owners opening a new location or replacing equipment, buying used can provide:
- Significant cost savings compared to new equipment
- Access to high-quality commercial brands
- Faster availability than some factory-ordered items
When possible, buyers should look for equipment that has been inspected, tested, or comes with a limited warranty for added peace of mind.
Which restaurants or foodservice operators buy used kitchen equipment?
Which restaurants or foodservice operators buy used kitchen equipment?
Yes. Many restaurants, food trucks, caterers, and commercial kitchens purchase used restaurant equipment to reduce startup costs and stretch their budgets. High-quality commercial equipment is built for durability and can often provide many additional years of service when properly maintained.
Buying used equipment is especially common for items like ranges, refrigerators, prep tables, sinks, mixers, and stainless steel work tables. Purchasing pre-owned equipment allows operators to outfit a kitchen at a fraction of the cost of buying everything new.
Where can I buy used restaurant equipment online?
Where can I buy used restaurant equipment online?
Used restaurant equipment can be purchased from specialized suppliers that focus on commercial foodservice equipment. Online restaurant equipment retailers typically offer a wide selection of products such as refrigerators, cooking equipment, prep tables, sinks, and storage solutions.
Falcon Restaurant Supply offers used commercial kitchen equipment for restaurants, bars, bakeries, and foodservice operations across the United States, with inventory available directly through our website.
When purchasing equipment online, it’s important to review product descriptions, photos, condition notes, and shipping details before placing an order.
How can I tell if used restaurant equipment is in good condition?
How can I tell if used restaurant equipment is in good condition?
Reputable suppliers, like Falcon Restaurant Supply, inspect and test equipment before listing it for sale. Key things to look for include:
- Cleanliness and functionality of electrical or gas components
- Signs of excessive wear or damage
- Inclusion of all parts and accessories
Many suppliers also provide a limited warranty on used equipment to give buyers added confidence.
Do you buy used restaurant equipment?
Do you buy used restaurant equipment?
Yes, we purchase pre-owned equipment from restaurants and businesses. Contact us today to get a free quote and turn your equipment into cash quickly and easily.
If you have additional questions about our new or used commercial kitchen equipment, our team is here to help. Contact Falcon Restaurant Supply by phone or email, or browse our inventory online to find the equipment you need for your restaurant, bakery, or commercial kitchen.